Every item in The Nimble Shop is made to order just for you, so we handle returns a little differently from a typical store. Here is how it works.
Defective, damaged or misprinted items
If your order arrives damaged, defective or misprinted (for example, the wrong item, a warped print or a printing error), or is lost in transit, we will send a free replacement. You do not need to send the original item back.
To request a replacement, contact us within 30 days of delivery with your order number and a clear photo of the problem.
Sizing and change of mind
Because each item is printed on demand, we are unable to offer returns, exchanges or refunds for the wrong size, wrong color or a change of mind. Please check the size guide on the product page before you order. If you are between sizes, consider sizing up for a roomier fit.
Changes to your order
Orders begin production shortly after they are placed, so changes and cancellations may not be possible. If you need to correct an address or item, contact us as soon as you can and we will do our best to help.
Questions
Not sure whether something qualifies? Reach out and we will be glad to look at it with you.